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Frequently Asked Questions

How do I check-in for my reservation?

Our check-in counter is located directly across from the fireplace at the Montrose Regional Airport. Before collecting your luggage, please come check-in with us. This allows us to re-confirm your reservation & make any changes needed. After check-in, your reservation will be assigned to a driver and shuttle vehicle.

Can I make a reservation as a walk-up customer?

Walk-up reservations are made on an availability basis. 

What if my Montrose or Gunnison Airport flight is late?

Since our service is flight specific at the Montrose and Gunnison Airports, we will know that your flight is arriving late.  We will be there waiting for you when your plane arrives if you have already made a reservation.

What if I miss my flight?

We will accommodate travelers who are able to arrive on another flight or date. Telluride Express will not be responsible for delays caused by weather, road or traffic conditions; mechanical failure; or any other conditions beyond our control. Any expenses that arise as a result from delayed departure or arrival times, including missed flights or other travel connections, are the sole responsibility of the passenger. Travel insurance may ease these concerns and is recommended.

What is our refund policy?

Prepaid reservations cancelled more than 24 hours prior to the scheduled pick-up time will be refunded. No refunds will be issued for cancellations made less than 24 hours prior to the pick-up time (including travel cancellations due to cancelled flights, airline delays or weather).

Is Telluride Express service “door to door”?

Yes! The fares for all airport shared-ride and private service are door-to-door service. Trips to locations outside of our city limits may incur an additional fee.

Is tipping allowed?

Shared ride and private vehicle airport rates do not include a gratuity. Tipping is allowed and is very much appreciated by our professional drivers.

Why is it called a “shared ride”?

“Shared ride” means you will be sharing a ride on a vehicle with other passengers.  You may have stops at multiple locations. We group passengers together who are arriving or departing on the same flight to minimize delays in leaving the airport so you don’t have to wait until the next plane arrives. Your driver will depart as soon as all the passengers on your vehicle have checked in and received their bags. Please keep in mind there may be delays due to baggage claims for a passenger that you share the vehicle with.  When possible we reschedule that person to follow on a later vehicle.  Please be patient as it could be you that arrives without a bag.

Will the shuttle stop at a grocery or liquor store for shared rides?

We will make every attempt to accommodate a request to stop for groceries/liquor in Montrose.  However, this may not always be possible. Our shuttle may be able to drop your party at a Telluride grocery store/liquor store and return to take you to your lodging.

Should I bring a car seat for my children?

Telluride Express highly recommends that infants and children ride in an age and size appropriate child safety seat or booster seat. Telluride Express has a limited number of car safety seats available free of charge. You may request one at the time of making your reservation – but we highly recommend bringing your own child safety seat. Please let us know at the time of your reservation if you need seat belts for your child seat. Installation of child seat is the responsibility of passenger.

Does Telluride Express allow pets?

On shared ride shuttle; Pets will be permitted if restrained or in a carrier. Pets taking up a seat will be charged full adult fare. Service dogs will be allowed on Shared Ride Shuttles and will not be charged. Please let us know if you will be traveling with your pet when making your reservation. This will allow us to ensure all guests on your shuttle are comfortable with your pet.

How much luggage can I bring?

Guests are limited to 2 bags + one personal/carry on item each (including skis/boards). For excess of 3 items, the cost is $10 per extra bag each way. Bikes or other large items will incur a fee of $35 on Shared Shuttle service. There is no fee on Private Charters for oversize items. However, if the over sized item is larger than 5 feet in any way (except skis/boards) the guest must book a private charter. Bikes or large items must be in a bag or box.

What time do we depart from Telluride when flights are out of the Gunnison-Telluride Regional airport?

The airlines have requested that all departing passengers arrive 2 hours prior to their scheduled departure time. The pick up time from your lodging locations reflect this request, plus picking up other passengers, the drive time, and the possibility of adverse road, traffic and weather conditions. Telluride Express wants you to have a comfortable, enjoyable ride to the airport and make your flight. The pick-up time assigned for your return to the airport is the result of our many years of experience and knowledge of our area.

How do we handle lost or damaged items?

Telluride Express will not be responsible for lost or damaged luggage or personal property carried in or on its vehicles unless such loss or damage is caused by neglect or wrongful act of the company or its agents. In no event shall the company’s liability be greater than $250 per piece of luggage or parcel.

Please remember that many bags look alike. Our drivers are not responsible for remembering which bags belong to each passenger. Upon reaching your destination, please check to ensure that you have retrieved all your belongings and that each bag, briefcase, computer, etc., is, indeed, yours.

We try our best to return items left in our vehicles to their owners but we assume no liability for lost, stolen, damaged or misplaced items. Any charges incurred in returning an item that was left behind is the owner’s sole responsibility.   Unclaimed items are disposed of after 30 days. We recommend being extra careful with small items (cell phones, iPods, glasses, etc.) as they can be easily overlooked and left behind in our vehicles.